bjdb Privacy Policy — How We Collect, Use & Protect Your Data

01 Introduction

Welcome to the bjdb Privacy Policy. bjdb ("we", "us", "our") operates the online betting and casino platform accessible at bjdb.io (the "Platform"), which is designed to serve players based in Bangladesh. This Privacy Policy describes how bjdb collects, uses, stores, discloses, and protects the personal information of individuals who visit, register on, and use the Platform ("you", "Member", "user").

By creating a bjdb account, making a deposit, placing a bet, or otherwise interacting with the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you must discontinue your use of the Platform immediately and request account closure as described in our Terms & Conditions.

This Privacy Policy should be read alongside the bjdb Terms & Conditions and Responsible Gaming policy, both of which are available on the Platform. In the event of a conflict between this Privacy Policy and the Terms & Conditions on a matter relating to personal data, this Privacy Policy takes precedence.

bjdb is committed to maintaining the privacy, accuracy, and security of the personal data it collects. We review and update our data practices regularly to ensure compliance with applicable data protection standards and to reflect changes in Platform functionality or applicable law. The current effective version of this Privacy Policy is always available at bjdb.io/privacy-policy.

02 Data We Collect

bjdb collects personal data in two broad categories: data you provide directly and data we collect automatically through your use of the Platform. The specific data points we collect are listed below.

2.1 Data You Provide Directly

• Identity Data: Your full legal name, date of birth, and gender as provided during registration or identity verification.
• Contact Data: Your mobile phone number (used as your primary login identifier), email address, and residential address in Bangladesh.
• Account Credentials: Your chosen username and a hashed version of your password. bjdb never stores your password in plain text.
• Identity Documents: Scans or photographs of government-issued identity documents (National Identity Card, passport, driver's licence) submitted for KYC (Know Your Customer) verification purposes.
• Payment Information: Your bKash mobile number, Nagad mobile number, Rocket mobile number, Upay account reference, bank account details, or Visa/Mastercard details as provided when making deposits or requesting withdrawals. See Section 6 for full details on payment data handling.
• Communications Data: Any messages, complaints, feedback, or correspondence you send to bjdb via live chat, email ([email protected]), or any other communication channel associated with the Platform.
• Responsible Gaming Preferences: Any deposit limits, loss limits, session time limits, time-out settings, or self-exclusion instructions you configure in your account dashboard.

2.2 Data Collected Automatically

• Device & Technical Data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited on the Platform, time spent on each page, betting history, game session data (games played, stakes placed, outcomes), navigation paths, and feature interactions.
• Location Data: Country and city-level location derived from your IP address. bjdb does not collect GPS-level precise location data.
• Cookie & Tracking Data: Data collected via cookies, pixel tags, and similar tracking technologies as described in Section 7.
• Transaction Data: A complete record of all deposits, withdrawals, bonus credits, bets placed, game rounds played, and settlement outcomes associated with your account.

03 How We Collect Data

bjdb collects your personal data through the following channels and mechanisms:

• Registration Form: When you create a bjdb account, you provide your name, date of birth, contact details, and initial payment method reference.
• KYC Verification: When bjdb requests identity verification (at first withdrawal, at ৳50,000+ withdrawal, or at any point a compliance review is triggered), you upload identity documents directly through the secure verification portal within your account dashboard.
• Deposits and Withdrawals: When you initiate a financial transaction on the Platform, we receive confirmation data from your payment provider (bKash, Nagad, Rocket, Upay, or your bank) including the transaction reference, amount, and sending account identifier.
• Platform Interactions: Our server infrastructure logs all interactions with the Platform, including bet placements, game launches, page views, login events, and logout events.
• Live Chat and Support: When you contact our support team via live chat or email, the content of those communications is recorded and stored against your account record for quality assurance and dispute resolution purposes.
• Cookies and Analytics: Cookies and similar technologies placed on your browser collect usage and device data as described in Section 7.
• Third-Party Game Providers: Game suppliers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Spribe may provide bjdb with session-level data relating to your use of their game content on the Platform, for the purpose of settlement verification and fraud detection.

04 Purpose & Legal Basis for Processing

bjdb processes your personal data for specific, legitimate purposes. The table below sets out those purposes and the legal basis on which each processing activity rests.

05 Data Sharing & Disclosure

bjdb does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

5.1 Game and Technology Suppliers

To deliver casino and slot game content on the Platform, bjdb shares session-level data (account identifier, stake amounts, round outcomes) with licensed game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These suppliers are contractually bound to use that data solely for the purpose of game delivery, settlement verification, and fraud prevention on the bjdb Platform.

5.2 Payment Processors

To process deposits and withdrawals, bjdb shares the minimum required transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard. Payment processors are independent data controllers in respect of the data they hold about your payment accounts. bjdb does not have access to your full card numbers or mobile banking PINs at any point.

5.3 Identity Verification Services

bjdb may use third-party KYC and identity verification service providers to validate the identity documents you submit. These providers process your identity data solely for the purpose of verification and are contractually prohibited from using or retaining your data for any other purpose.

5.4 Legal and Regulatory Authorities

bjdb may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other government authorities where required to do so by applicable law, by a valid court order, or as part of our obligations under anti-money laundering regulations applicable in the jurisdiction of our operations. Such disclosures are made only to the extent required and with appropriate safeguards wherever possible.

5.5 Business Transfers

In the event that bjdb undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it, with reasonable advance notice prior to the transfer taking effect.

06 Payment Data

6.1 How Payment Data Is Handled

When you make a deposit via bKash, Nagad, Rocket, Upay, or a bank transfer, the actual payment transaction is executed directly between you and your payment provider. bjdb receives a transaction confirmation from the payment provider that includes the transaction reference number, the amount credited, and the sender's account identifier (e.g., the last four digits of the mobile number or masked account number). bjdb does not receive or store your full mobile banking PIN, your full card number, or your internet banking password at any point in this process.

6.2 Card Payments

Where Visa or Mastercard payments are accepted, all card data is processed through a PCI DSS-compliant payment gateway. bjdb does not store full card numbers on its own servers. Tokenised references to verified payment methods may be stored against your account for the purpose of withdrawal routing, in compliance with the anti-money-laundering requirements described in Section 5.4 of the bjdb Terms & Conditions.

6.3 Transaction Records

bjdb maintains a complete record of all financial transactions associated with your account — including deposits, withdrawals, bonus credits, stakes, and winnings — denominated in Bangladeshi Taka (৳). These records are retained for a minimum of 5 years from the date of each transaction, in accordance with our obligations under applicable financial compliance requirements. You may access a summary of your own transaction history at any time from the Transaction History section of your account dashboard.

07 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on return visits and to remember information about your session and preferences. bjdb uses cookies and similar technologies (including pixel tags and local storage) on the Platform for the purposes described below.

7.2 Types of Cookies We Use

7.3 Managing Cookies

You can control cookies through the cookie settings panel accessible from the footer of the Platform, or through your browser's built-in privacy controls. Disabling essential cookies will prevent you from logging in and using the Platform. Disabling analytics or marketing cookies will not affect your ability to bet, play, deposit, or withdraw.

08 Data Retention

bjdb retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, and in accordance with any applicable legal retention obligations. The general retention periods we apply are set out below:

• Active Account Data: Retained for the full duration of your account's active lifetime and for a minimum of 5 years following account closure, in accordance with AML and financial record-keeping obligations.
• Identity Documents (KYC): Retained for a minimum of 5 years from the date of verification or from account closure, whichever is later.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Support Communications: Retained for 3 years from the date of the communication, or for the duration of any related dispute resolution process if longer.
• Cookie and Analytics Data: Retained in accordance with the cookie durations specified in Section 7.2.
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to the minimum retention periods above.

When data is no longer required and no legal retention obligation applies, bjdb deletes or anonymises that data in a manner that prevents reconstruction of the original personal data.

09 Data Security

bjdb applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our current security infrastructure includes the following controls:

• SSL/TLS Encryption: All data transmitted between your device and the bjdb Platform is encrypted in transit using SSL/TLS protocols. The bjdb.io domain is secured with a valid SSL certificate — look for the padlock icon in your browser address bar.
• Data Encryption at Rest: Sensitive personal data fields, including identity document images and hashed passwords, are encrypted at rest within bjdb's secure database infrastructure.
• Access Controls: Access to personal data within bjdb's internal systems is restricted on a strict need-to-know basis. Staff with access to Member data are subject to confidentiality obligations and undergo regular data protection training.
• Two-Step Verification: Members are strongly encouraged to enable OTP-based two-step verification on their bjdb accounts from the Security section of the account dashboard.
• Penetration Testing: bjdb's Platform infrastructure undergoes regular third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: bjdb maintains a documented data breach response procedure. In the event of a data security incident affecting your personal data, bjdb will notify affected Members without undue delay and take immediate steps to contain and remediate the incident.

10 Your Rights

As a bjdb Member, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact bjdb support via live chat inside your account dashboard or by emailing [email protected] (as plain text — not a clickable link). bjdb will respond to all valid rights requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data bjdb holds about you, including a summary of the purposes for which it is processed and the categories of data involved.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain data fields directly from your account profile settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our mandatory legal retention obligations — for example, transaction records and KYC documents required under AML obligations cannot be deleted before their mandatory retention period expires.
• Right to Restrict Processing: You have the right to request that bjdb restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to bjdb in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where bjdb relies on legitimate interest as the legal basis, including profiling for marketing purposes. This right does not apply where bjdb processes your data to fulfil a legal obligation.
• Right to Withdraw Consent: Where bjdb processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time from the Notifications section of your account dashboard or by contacting support. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

11 Children & Minors

bjdb's Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. The registration process includes a date of birth field and an age declaration requirement, and bjdb enforces age verification at key account milestones as described in the Terms & Conditions.

If bjdb becomes aware that personal data has been collected from a person under the age of 21 — whether through an age misrepresentation at registration or through any other means — that account will be immediately suspended, all associated personal data will be deleted (subject to any applicable legal retention obligation), and any deposited funds will be returned to the payment source from which they originated following a verification process.

12 Third-Party Links

The bjdb Platform may contain references to or integrations with third-party services — including game providers, payment processors, and sports data feeds — that are subject to their own privacy policies. bjdb is not responsible for the privacy practices of third-party services, and this Privacy Policy does not apply to any data you provide directly to a third-party service outside of the bjdb Platform environment.

We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of bjdb, particularly your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank), as those providers are independent data controllers in respect of your payment account data.

13 Marketing Communications

bjdb may send you promotional communications by SMS, email, or in-Platform notification relating to new games, seasonal promotions (such as BPL cricket season offers, Eid bonus campaigns, and Pohela Boishakh specials), and personalised bonus offers — but only where you have opted in to receiving such communications during registration or from the Notifications section of your account dashboard.

You may opt out of marketing communications at any time by:

• Updating your notification preferences in the Notifications section of your account dashboard; or
• Clicking the unsubscribe link included in any bjdb marketing email; or
• Contacting bjdb support via live chat and requesting that marketing communications be disabled on your account.

Opting out of marketing communications does not affect your receipt of transactional or service-related messages — such as deposit confirmations, withdrawal notifications, account security alerts, and identity verification requests — which are sent as a necessary part of operating your bjdb account and cannot be opted out of while your account remains active.

14 Changes to This Privacy Policy

bjdb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, new Platform features, or feedback from Members or regulatory guidance. When material changes are made to this Privacy Policy, bjdb will notify registered Members via the email address associated with their account and/or via a prominent notice on the Platform, with a minimum of 7 days' notice before the updated policy takes effect.

The effective date displayed at the top of this Privacy Policy will be updated whenever a new version is published. Your continued use of the Platform after the stated effective date of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not accept a revised Privacy Policy, you must cease using the Platform and request account closure before the revised policy takes effect.

All previous versions of this Privacy Policy are archived and available upon request by contacting [email protected].

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bjdb holds about you, please contact our support team using the details below. All privacy enquiries are handled in English by our dedicated support staff during Bangladesh Standard Time (BST, UTC+6) business hours, with responses typically provided within 24 hours.

• Live Chat: Available 24/7 inside your bjdb account dashboard — the fastest channel for all account and privacy matters.
• Email: [email protected] (plain text — not a clickable link)
• Address: Dhaka, Bangladesh